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Residence Case Management Program Manager

It's time to make a difference.

We're looking for a full-time Residence Case Management Program Manager to contribute directly to breaking the cycle of homelessness for 119 women.

Following a permanent supportive housing model, the Residence Case Manager Program Manger provides oversight of our case management services delivered to 119 women residing in two different buildings. As 95% of DWC residents do not return to homelessness, the Residence Case Manager upholds high standards of quality for support services, and works closely with an interdisciplinary direct service team to empower residents and build a safe and welcoming community that ensures stabilization and housing retention. The ideal candidate uses best practices like Trauma-Informed Care and Housing First protocols, by proactively working with residents and supportive services staff to assure tenants are able to maintain their housing. The Residence Case Management Program Manager takes the lead to ensure that each resident receives the level of support they need to end the cycle of homelessness. This position reports directly to the Director of Permanent Supportive Housing.


  • Provide strengths-based and Trauma-Informed supervision to residence case managers, interns, and volunteers
  • Provide clinical oversight of treatment plans regarding residents at both the San Pedro Street and the Los Angeles Street Home and clinical consultation/supervision to the LA Street and San Pedro Street Home staff.
  • Provide clinical therapeutic services to clients, including individual and group therapy and coordination of substance abuse and mental health treatment for participants with co-occurring disorders. Coordinate and collaborate with the health providers in the on-site clinic to improve health outcomes.
  • Provide individual and group supervision of residence case management staff, MSW/BSW interns, and volunteers who provide therapy, case management services, and facilitate support groups.
  • Work to effectively meet client needs and resolve individual barriers through follow-up, advocacy and collaboration with DWC staff and community service providers. Participate in and/or facilitate team meetings.
  • Monitor Individualized Service Plan progress in collaboration with Program teams.
  • Maintain accurate and timely records, case management notes, and services provided to each client.
  • Ensure compliance with HMIS system. 
  • Provide crisis intervention and model de-escalation techniques as needed.
  • Provide leadership and coach appropriate clinical techniques to the residence case managers and other Program staff.
  • Provide regular, written reports to the Director of Permanent Supportive Housing and additional reports as assigned.
  • Other duties as assigned to support the mission of the organization.


  • Master’s of Social Work degree required
  • At least two years’ experience in clinical setting preferred
  • Crisis intervention experience, and familiarity and comfort working with issues related to homelessness, substance abuse, mental health diagnosis, and history of trauma required
  • Experience providing psychosocial assessments, individual therapy, group therapy, and/or supportive counseling to individuals with complex mental health and medical issues required
  • Strong interpersonal, written and oral communication skills; proven ability to communicate with diverse audiences
  • Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
  • Criminal background check and clearance required
  • Experience working in the medical social work, community mental health agency, or residential setting with adults with severe mental illness preferred
  • Clinical and administrative supervision experience preferred
  • Oral and written fluency in Spanish and English a plus
  • Ability to work independently and be a part of a team


This is an exempt, full-time position and is eligible for DWC’s comprehensive benefits package that includes training, paid time off, medical, vision, dental, parking and transportation benefits.

Hours: 8:30am-5:00pm, Mon – Fri, with flexibility to occasionally work evenings or weekends.

Compensation: $45,000-55,000, DOE. 


Send cover letter and resume to:  Resume[AT]DowntownWomensCenter[DOT]org.