We're looking for an On-Call Resident Manager to contribute directly to breaking the cycle of homelessness for women.
Following a permanent supportive housing model, the Resident Manager manages the daily program operations of our Residence sites. As 95% of DWC residents do not return to homelessness, the Resident Manager upholds high standards of quality for support services, and works closely with an interdisciplinary direct-service team to empower residents and build a safe and welcoming community that ensures stabilization and housing retention. The ideal candidate promotes housing first principles by pro-actively working with residents and supportive services staff to assure tenants are able to maintain their housing. This position will supervise interns and volunteers, and is a part of the Permanent Supportive Housing team.
WHAT YOU'LL DO:
- Manage the operations of the permanent supportive housing program serving up to 71 women including facilities, crisis management, service connection, exercising independent decision making and delegating tasks to colleagues, interns, volunteers, and resident peer leaders.
- Work collaboratively to develop programming that fosters a safe environment and promotes personal stability and community, including life skills workshops, community-building events, and coordinating enrichment and wellness activities with program managers volunteers and staff.
- Ensure the safety of the residents and staff and the security of the building by managing and influencing policies that monitor visitors and guests.
- Inform and build upon treatment plans that increase housing retention among the residents through regular case consultations, while practicing best practices in Trauma Informed Care, Harm Reduction, and Critical Time Intervention.
- Help develop and manage policies and procedures as they relate to services that improve resident Activities of Daily Living (ADLs) including transportation, medication management, laundry, and other personal needs.
- Collaborate with the Administrative Department to ensure the safety and maintenance of the facilities, as well as provide leadership during facility emergencies.
- Manage conflicts and personal emergencies experienced by the residents.
- Provide supervision to interns and volunteers in the provision of services as assigned.
- Provide direct service to the residents including life-skills coaching, transportation, and inter-personal conflict resolution.
- Develop and maintain relationships with residents, staff and local service providers and participate in community meetings.
- Provide monthly written reports to the Housing Manager; additional reports may be assigned as needed.
- Other duties as assigned to support the mission of the organization.
THIS COULD BE A GOOD MATCH IF YOU HAVE...
- High school diploma or GED required
- Minimum 2 years experience working with similar populations required; management or supervision experience preferred
- Familiarity with supportive housing or other residential or shelter facilities in Los Angeles strongly preferred
- Knowledge of issues related to women’s homelessness, mental illness, chronic health issues, and older adults preferred
- Ability to exercise and model good judgment, especially in crisis situations
- Strong written and oral communication skills required; proven ability to communicate with diverse audiences
- Strong multi-tasking skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
- Current valid California state driver’s license, insurance, with good driving record
- Criminal background check and clearance required
- Oral and written fluency in Spanish and English a plus
SCHEDULE & SALARY:
This is an on call, as needed, non-exempt position. Hourly rate is $15.00 - $20.00, DOE. DWC is an equal opportunity employer.
Please email resume, cover letter, and salary history to HR[AT]downtownwomenscenter[DOT]org. Please include “Resident Manager (On Call)” in the subject line of your email.
All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or medical condition.